Refund policy

ast Updated: August 24, 2026

At Primo Detailing Shop, we want you to be completely satisfied with your purchase. If you have an issue with your order, please contact us and we’ll do our best to make it right.

Returns

We accept returns within 30 days of delivery for eligible products.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be in its original packaging.
Proof of purchase or order information must be provided.
Products that have been opened, used, diluted, mixed, or altered may not be eligible for return.

Non-Returnable Items

For safety, sanitation, and product-quality reasons, we generally cannot accept returns on:

Opened or used detailing chemicals and products
Products that have been diluted, mixed, or altered
Gift cards
Clearance or final-sale items
Items damaged through improper use or storage

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide your order number and, when applicable, photos of the damaged or incorrect item and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process the refund and return the funds to your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or was shipped incorrectly.

We recommend using a trackable shipping service when returning an item. Primo Detailing Shop is not responsible for items lost or damaged during return shipping.

Exchanges

If you received a damaged, defective, or incorrect product, please contact us before sending anything back. We will work with you to determine the best resolution.